Answers day or night
Zio answers when the guest-services line is busy, your team is helping another guest, or the office is closed.
AI guest services for vacation rental companies
Help guests without putting your team on call all night.
AI Guest Services & After-Hours Answering for Vacation Rentals
Zio picks up when the guest-services line is busy, your team is helping another guest, or the office is closed. Guests get answers based on your business information, and you get a clear summary of what they need by text or email. You decide which issues should be sent to your team right away.
14 days free, no credit card. Then $199/mo for 1,000 minutes.
Guest Services Demo
GulfStay Vacation Rentals
We email you a link. The sample call stays open.
Benefits
Answer more guest calls without waking your team for every question.
Uses your property information
No generic script. Zio uses your property details, check-in instructions, amenities, policies, local information, and FAQs to answer guests.
Gets the property and issue details
It asks which property the guest is calling about, what they need, how urgent it is, and how to reach them.
Escalates based on your rules
Get a summary by text or email, route urgent issues, or send routine requests to the right person.
How it works
Add your property details. Keep your number. Zio handles the guest calls you miss.
1
Start with your website, then review or add your properties, check-in instructions, parking, Wi-Fi, amenities, policies, local information, and guest FAQs Zio should use.
2
Forward guest-service, overflow, or after-hours calls from your current number. Guests keep calling the number they already know.
3
Zio answers routine questions, collects the property and issue details, and sends your team a summary by text or email. Urgent escalation is based on the rules you choose.
Pricing
One simple plan for guest calls your team cannot answer.
Use Zio Voice for routine, overflow, and after-hours guest calls. It answers using your property information, gathers the details your team needs, and sends a clear summary by text or email.
Zio Core
14-day free trial$199/mo
Includes 1000 minutes.
Answers routine, overflow, and after-hours guest calls
Answers from your property information, policies, and FAQs
Collects property, issue, urgency, and callback details
Sends text or email summaries
Can route urgent issues based on your rules
Private demo with your actual property details
1000 included minutes
Cancel anytime
FAQ
What to know before Zio answers your first guest call.
Straight answers about property setup, after-hours issues, escalation rules, reservation questions, and what guests will hear.
How many minutes are in the free trial?
The 14-day trial does not ask for a credit card and includes 30 minutes. After that, the plan is $199/mo for 1,000 minutes. If you need more minutes, contact support.
Does Zio answer with my actual property information?
Yes. Zio Voice uses the property details, check-in instructions, amenities, policies, local information, guest FAQs, and escalation rules you provide.
Can we keep our current guest-services number?
Yes. You can forward guest-service, overflow, or after-hours calls from your current number so guests keep calling the number they already know.
What happens when a guest has an after-hours issue?
Zio can collect the property, issue, urgency, and callback details, then send your team a summary by text or email. Urgent escalation follows the rules you choose.
Can Zio change reservations, rates, or access codes?
No. Do not invent property details, access codes, availability, rates, or reservation changes. Escalate emergencies only through approved rules.
What is included in the $199/month plan?
Zio Core includes 1000 minutes, text or email summaries, a 14-day free trial, and cancel anytime billing after the trial.
Will guests know it is AI?
Zio Voice is an AI guest-services receptionist. It is built to be clear, helpful, and practical for routine guest calls, not to pretend to be a human staff member.
What happens during the free trial?
You can try Zio Voice for 14 days without a credit card, hear it on a live call, and set it up around your properties and guest-service rules.
What happens after the 14-day trial?
After 14 days, your trial ends and your account pauses unless you choose to subscribe. There is no automatic billing because no credit card is required to start.
Ready to stop waking up for routine guest questions?
Try Zio free for 14 days, hear it on a live call, and set it up around your properties and guest-service rules.