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Terms of Service

Effective date: August 1, 2026

These Terms of Service ("Terms") govern your access to and use of the Zio Voice website, application, and services (the "Service"), operated by Zio Security LLC("Zio Voice," "we," "us"). By creating an account, starting a trial, or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1) The Service

Zio Voice is an AI receptionist SaaS product that helps businesses answer and route calls, capture information, and produce call transcripts and related call outputs.

Call audio, transcripts, and recordings: Zio Voice may process call audio to answer calls, generate transcripts, create summaries, route calls, and provide configured features. Call recording and retained audio are optional settings and may be enabled or disabled based on your account configuration. You are responsible for configuring recording settings appropriately for your business and callers.

Zio Voice SMS Alerts

Zio Voice may offer an SMS program called Zio Voice SMS Alerts. This program provides service and transactional alerts related to your account, such as call and lead notifications and account-related messages.

Message frequency: Message frequency varies based on account activity and your notification settings.

Rates: Message and data rates may apply.

Support: Contact us at support@ziovoice.com.

Opt-out: Reply STOP to cancel.

Help: Reply HELP for help or contact support@ziovoice.com.

2) Eligibility and accounts

  • You must be at least 18 years old to use the Service.
  • You are responsible for the accuracy of your account information.
  • You are responsible for all activity under your account, including the actions of your users.
  • You must keep your credentials secure and notify us promptly of any unauthorized access.

3) Organizations and users

If you create or join an organization within the Service:

  • Organization admins can manage users and settings.
  • You agree that admins may access and control certain org data and user access.
  • You are responsible for ensuring your users comply with these Terms.

4) Subscriptions, trial, and billing

A. Trial

We offer a 14-day free trial (unless we state otherwise at signup). Trial eligibility and limitations may be enforced to prevent abuse.

B. Subscription pricing

Current Zio Voice pricing is:

  • $199/month after the 14-day free trial
  • 400 included minutes per billing period
  • Additional minutes may require support review or account adjustment

Taxes may apply.

C. Billing and payments

  • Payments are processed through Stripe.
  • Subscriptions renew automatically each billing period until canceled.
  • You authorize us (and our payment processor) to charge your payment method for recurring subscription fees, taxes, and any other charges you incur.

D. Cancellations

You can cancel at any time. Cancellation takes effect at the end of your current billing period unless stated otherwise in the Service. Fees already paid are non-refundable except where required by law.

E. Changes to pricing

We may change pricing over time. If pricing changes apply to you, we will provide notice in advance (for example, by email or in-app) and the new pricing will apply starting on your next renewal.

5) Your content and data

A. Your content

You (and your organization) own the information you provide to the Service and the outputs generated for you through your use of the Service, including transcripts, lead data, and call routing outputs ("Customer Data").

B. Our use to provide the Service

You grant us permission to process Customer Data to provide, secure, and support the Service.

C. Data accuracy

AI systems can make mistakes. You are responsible for reviewing transcripts and outputs before relying on them for decisions, customer commitments, or compliance purposes.

D. AI-generated responses and caller interactions

The Service uses artificial intelligence to interact with callers and generate transcripts, summaries, routing decisions, and other outputs. AI-generated responses and outputs may be inaccurate, incomplete, unexpected, inappropriate, or inconsistent with your intended policies, instructions, or business practices.

You are responsible for configuring, reviewing, monitoring, and supervising your assistant, including greetings, knowledge sources, routing rules, escalation settings, and any information the assistant is allowed to communicate. You should promptly review transcripts, summaries, leads, and other outputs, and correct your configuration if the assistant gives incorrect or unwanted responses.

The Service is not a substitute for human judgment, emergency response, professional advice, legal advice, medical advice, financial advice, or binding business approval. You should not rely on the Service to make final decisions, provide regulated advice, handle emergencies, or create binding commitments without appropriate human review.

You are responsible for the policies, prices, offers, representations, promises, instructions, and other business information that you configure, approve, or allow the assistant to communicate. If your use involves sensitive or high-risk situations, you are responsible for using appropriate safeguards, disclosures, consents, monitoring, and human review. Certain sensitive uses may require written authorization from us.

We may suspend, limit, disable, or modify AI-related features or assistant behavior if we believe your use of the Service creates legal, safety, security, reputational, operational, or compliance risk.

E. Prohibited content

You may not use the Service to collect, store, or process:

  • data you do not have the right to collect;
  • highly sensitive data such as medical records, payment card data, or government IDs unless explicitly supported and authorized in writing;
  • content that violates law or infringes intellectual property.

6) Acceptable use

You agree not to:

  • use the Service for unlawful, harmful, or abusive purposes
  • interfere with or disrupt the Service or systems
  • attempt to gain unauthorized access to accounts or data
  • reverse engineer or attempt to extract source code except where prohibited by law
  • use the Service to send spam or to place calls without appropriate consent
  • misrepresent your identity or your relationship to callers

You are responsible for complying with all laws that apply to your use, including call recording, consent, disclosure, SMS, and privacy requirements. You are also responsible for configuring any greetings, recording notices, SMS notices, or other disclosures your callers or users receive.

7) Third-party services

The Service depends on third-party services and providers, including:

  • Twilio (telephony)
  • Google Gemini Live (real-time AI)
  • Clerk (authentication)
  • Stripe (billing)
  • SendGrid (email)

Your use of those services may be subject to their terms. We are not responsible for third-party services outside our control.

8) Service availability and changes

We work to keep the Service available and reliable, but uptime is not guaranteed.

We may modify, suspend, or discontinue parts of the Service at any time. If we discontinue the Service, we'll make reasonable efforts to provide notice.

9) Intellectual property

We and our licensors own the Service, including the software, design, and all related intellectual property. These Terms do not grant you any rights to our trademarks or branding.

10) Feedback

If you provide feedback, suggestions, or ideas, you grant us a perpetual, worldwide, royalty-free license to use them to improve the Service without compensation or obligation to you.

11) Suspension and termination

We may suspend or terminate your access to the Service if:

  • you violate these Terms;
  • your use poses a security risk to the Service or other customers;
  • we must do so to comply with law; or
  • your account is past due.

You may stop using the Service at any time.

Upon termination, your right to use the Service stops. We may delete Customer Data after a reasonable period, consistent with our retention practices, unless we are legally required to retain it.

12) Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Zio Voice is an automation tool. We do not guarantee that the Service will meet your requirements or that transcripts or outputs will be accurate.

13) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZIO SECURITY LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14) Indemnification

You agree to indemnify and hold harmless Zio Security LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, (b) your violation of these Terms, or (c) your Customer Data.

15) Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules.

16) Changes to these Terms

We may update these Terms from time to time. We'll post the updated Terms with a new effective date. If changes are material, we may provide additional notice (for example, by email or in-app).

17) Contact

Zio Security LLC
Panama City, FL, USA
Email: support@ziovoice.com